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NCWA Lecture Video Help

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Troubleshooting

If Player does not Play video:

1. Ensure you have pressed “Play” by hovering over the video and pressing the button with the triangle symbol on it.
2. Clear your cache and history.  First determine which browser and version you are running.  This can typically be found under the “Help” menu and click “About”.  Then, click the following link, locate your browser and version in the list and follow the information. http://www.wikihow.com/Clear-Your-Browser's-Cache
3. Restart your browser.
4. Restart your PC.
5. Go to http://www.youtube.com/ and test any video.
6. Clear cache and history a second time.
7. Update your browser to the latest version your Operating System will support, reboot your PC and try again.
8. Test your connection to the internet.  View a few different media sites like Weather.com or your local news station and try out the videos there.
9. Test your internet connection speed.  Go to http://www.speedtest.net/ and click “Begin Test”.  Phase V recommends at least a basic DSL download speed of 1.0 M and upload speed of 768 K.
10. Reboot your Cable or DSL modem.
11. Reboot your router (if one is used).
12. Call your cable or DSL provider’s support line and request them to “refresh” your signal.  Wait 5 minutes and try again.
13. Ensure your virus software is up to date and run a “FULL SCAN” on your hard drive.  Clean/quarantine any infections located, reboot and try again.

*Ensure your software or Windows / Mac Firewall is not blocking the content of the website. 

*Note:  If unfamiliar with the more technical aspects of making changes to your PC, please consult an IT Specialist, your internet provider, or PC manufacturer for assistance as making incorrect changes can cause system instability and other issues with your computer.

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Question and Answer

Question: How do I get sound to be heard from the video?

Answer: First, be sure that your computer volume is turned on. You can assure this by going to Start > Control Panel > Sound > Speaker/Headphones Properties > Levels. Here you can adjust the Speaker level and also PC Speaker level.

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Question: How do I make the video full screen?

Answer: To make the video full screen, you can right click the video > Zoom > Full Screen. Internet Explorer users can also double-click on the video and it will automatically go to Full Screen.

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Question: What is required to run the videos?

Answer: In order to watch videos on our site, make sure you have the following minimum system requirements: 

General System Requirements:

• Firefox 1.1+, Internet Explorer 7.0+, Safari 1.0+, Google Chrome, or Opera
• Broadband connection with 500+ Kbps

PC Specific Requirements:

• Platform: Windows 2000 or higher with latest updates installed
• Processor: 500MHz or faster
• RAM: 128MB or more
• Video Card: at least 64MB of video memory
• Sound Card: at least 16-bit

Mac Specific Requirements:

• Platform: Mac OS X 10.3 or higher with latest updates installed
• Processor: 1.83MHz Intel Core Duo or faster
• RAM: 128MB or more
• Video Card: at least 64MB of video memory
• Sound Card: at least 16-bit

Optimal System Requirements (recommended for YouTube Movies and Live Streaming Content):

• Browser: Firefox 8.0+, Internet Explorer 8.0+, Safari 5.0+, or Google Chrome 15.0+
• Operating System: Windows Vista+ or Mac OS X 10.6+
• Internet Connection: 1 Mbps or higher

Ensuring optimal streaming speeds is especially important for YouTube Rentals and Live Streaming. Make sure to close as many other tabs, browsers, and programs as possible while streaming your content. It may also help to hardwire your Internet connection, rather than using a wireless network connection